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CONTACT

For inquiries regarding products or orders, please use the form below.

Please note that it may take some time to respond depending on the nature of your inquiry. Also, Saturdays, Sundays, and public holidays are generally closed, and responses will be provided on or after the next business day. We apologize for any inconvenience this may cause and appreciate your understanding.

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How to Order

  1. Add items to your cart. On the product page, select the desired "color" and "size," then click the "Add to Cart" button.
  2. Review your cart. On the cart screen, confirm your order details and click "Proceed to checkout."
  3. Enter delivery and payment information. Follow the on-screen instructions to enter your shipping address. Then, choose your preferred payment method from credit card, various cashless payment options, convenience store payment, bank transfer, or cash on delivery. *For cash on delivery, card payments are only accepted via touch payment.

※If you are logged in with a "SHOP" account and wish to use a payment method other than credit card, click "Check out as guest" to access other payment options. You will still earn points.

  1. Confirm your order. If all details are correct, click "Pay now" or "Complete order."
  2. Check your confirmation email. After completing your order, an automatic confirmation email will be sent to you. *If you have domain-specific reception enabled, please allow narumi-tr.xyz. If you do not receive the email after some time, please contact us via the inquiry form.

Issuing Receipts and Delivery Notes

After the product has been shipped, you can download and print receipts and delivery notes in PDF format from "Order History" in your My Page.
  1. Regarding receipts and delivery notes (detailed items)
    【Issuing Receipts】 Customers who require a receipt should log in to their account, select the relevant order from "Order History" on My Page, and print it themselves. *For guest purchases (without member registration), you can check via the link provided in the shipping confirmation email.
    【Regarding Delivery Notes】 As a general rule, delivery notes are included with the product shipment.
    • If you do not want it included: Please indicate this in the remarks section on the cart screen.
    • If you would like gift wrapping: Please indicate this in the remarks section on the cart screen. Wrapping is free of charge.

Payment Methods

  1. Credit Card
    (VISA / MasterCard / JCB / AMERICAN EXPRESS / Diners Club / Discover)
    • Shop Pay: Customers who have saved their address and card information can complete payments smoothly from next time onwards.
    • Apple Pay / Google Pay: You can pay using the information registered in each account.
  2. Cashless Payment (KOMOJU)
    You can use the following payment methods via KOMOJU:
    • PayPay
    • d払い
    • au PAY
    • Rakuten Pay
  3. Convenience Store Payment (Prepayment / KOMOJU)
    (Seven-Eleven / Lawson / FamilyMart / Ministop / Seicomart / Daily Yamazaki)
    • Payment deadline: Within 3 days of order confirmation.
    • Fee: 220 yen (tax included) per order.
    • Payments are cash only. Please note that your order will be automatically cancelled if the deadline is exceeded.
  4. Bank Transfer (Prepayment / KOMOJU)
    Please transfer the payment to the designated account according to the instructions in the email sent after your order.
    • Transfer deadline: Within 14 days of order confirmation.
    • Shipment will be made after payment confirmation. Transfer fees are the responsibility of the customer.
  5. Cash on Delivery
    Please pay the driver upon product arrival (cash or card via touch payment only).
    • Delivery company: Yamato Transport
    • Fee: An additional 330 yen (tax included) will be charged for orders totaling less than 11,000 yen (tax included).

Shipping and Delivery

Shipping Fee
  • 880 yen (Hokkaido and Okinawa: 1,430 yen)
  • Free shipping for purchases of 11,000 yen (tax included) or more for registered members.
  • Free shipping on all items for members with GOLD rank or higher.

Delivery Days and Time Specification

  • As a general rule, we will ship within 3 business days after confirming your order (payment).
  • You can specify a delivery date from a minimum of 5 business days to a maximum of 9 business days.
  • Delivery company: Yamato Transport
  • Available time slots: Morning / 14:00-16:00 / 16:00-18:00 / 18:00-20:00 / 19:00-21:00

Returns and Exchanges

Please contact us by email within 7 days of product arrival. We will guide you through the return process.
Items that cannot be returned
  • Products for which 8 days or more have passed since arrival
  • Products returned without prior notice
  • Used, altered, or washed products
  • Products that have acquired odors, stains, or scratches due to the customer's handling

Notes

  • In cases of customer convenience (e.g., difference in image): Return shipping costs and transfer fees (for refunds) will be borne by the customer.
  • In cases of defective products or incorrect shipments: We will promptly exchange the item at our expense (or refund if the item is out of stock).
  • If excessive returns or cancellations continue, we may limit future use of our services.
【Contact Information】 e-mail：shop@narumi-tr.xyz

About Products

  • Regarding colors: Actual colors may differ from those displayed on your monitor.
  • Regarding sizes: Due to fabric texture and product processing, slight individual differences from the stated sizes may occur.

About Store Mail Order

  • Each store also accepts mail orders.
    If you wish to place a store mail order, please contact each store by phone.
    You can check the stock of each store on the product page of this website, but please confirm stock availability with each store.
    For shipping fees, please refer to "Shipping Fees" above.
    For store mail orders, payment can be made by bank transfer or by cash on delivery via Yamato Transport (cash or card via touch payment only).
    Bank Transfer details: Mizuho Bank, Kobe Branch, Ordinary Account 1025873, Account Name: Narumi Trading Co., Ltd.
    (This bank account is only for store mail orders. If you are using the online store, the details will be provided in the email.)

For store mail orders purchased with guidance from store staff, the return and exchange policy differs from the online store.
Details will be provided by the staff at the time of your order.

About Points

You will receive points for purchases made after member registration. "1 point = 1 yen" and can be used for future purchases.
Receive 500 points for new member registration, and an additional 500 points if you opt-in to receive various notifications by email.
The point還元率 varies depending on your member rank.
Points cannot be used for sale items or when using sale coupons.

About Member Ranks

Member rank is determined by the total purchase amount from January 1st to December 31st.
Rank update date - Early January every year
Point expiration date: Points expire 2 years from the last purchase date.

Benefits for all members: 1,000 birthday points granted.
Rank Name Annual Purchase Amount Points Granted Benefit 1 Benefit 2
STANDARD Up to 100,000 yen 1% 　 Free shipping for purchases of 11,000 yen or more
BRONZE 100,000 yen or more 1% Birthday month coupon email: 1,000 yen discount Free shipping for purchases of 11,000 yen or more
SILVER 200,000 yen or more 2% Birthday month coupon email: 2,000 yen discount Free shipping for purchases of 11,000 yen or more
GOLD 300,000 yen or more 2% Birthday month coupon email: 3,000 yen discount Free shipping on all items
PLATINUM 500,000 yen or more 3% Birthday month coupon email: 5,000 yen discount Free shipping on all items
DIAMOND 1,000,000 yen or more 3% Birthday month coupon email: 10,000 yen discount Free shipping on all items

Birthday month emails are sent on the 1st of each month.
Birthday points will be sent on your birthday.
We also plan to offer invitation-only sales and coupon distributions depending on your rank.
To receive email benefits, you must enable the "Receive various notifications by email" setting.

For Overseas customers

＜International Shipping＞

  1. When you visit this website from outside Japan, the WorldShopping Cart will appear automatically.
  2. Add the items you would like to purchase to the WorldShopping Cart.

Simply click “Add to Cart” on the WorldShopping banner to begin your order.
Please note that the cart will only appear for items that can be shipped to your country.
→ For more details, please see the WorldShopping Guide 

＜Fee＞
WorldShopping charges a 10% service fee based on the total product price (which includes the item price and any domestic shipping costs within Japan).
Once your items arrive at the WorldShopping warehouse, you’ll receive a second payment request that includes international shipping, handling, and any other applicable fees (if any).
Total Product Price=(Product Price + Domestic Shipping Fee in Japan).
For more information regarding our fee structure, please see WorldShopping Fees

＜payment＞
Regarding Overseas Delivery
WorldShopping allows you to shop Japanese websites from abroad. We purchase items on your behalf and ship them directly to your address, wherever you are in the world.
→ See how it works: WorldShopping Purchase & Delivery Process 

＜Regarding Inquiries＞
Our store is partnered with WorldShopping, a proxy shopping service that helps customers outside Japan purchase items from our website.
Please note that we can only respond to inquiries in Japanese.

For questions in other languages, please contact WorldShopping’s customer support directly using the link below. Their multilingual support team will be happy to assist you.

WorldShopping Contact (English)
https://help.worldshopping.global/hc/en-us/articles/4882999410334
WorldShopping Contact (Simplified Chinese)
https://help.worldshopping.global/hc/zh-cn/articles/4882999410334
WorldShopping Contact (Traditional Chinese)
https://help.worldshopping.global/hc/zh-tw/articles/4882999410334
WorldShopping Contact (Korean)
https://help.worldshopping.global/hc/ko/articles/4882999410334

Store Details

BUCOLIC FROLIC

102, 1-14-5 Ebisu Minami, Shibuya-ku, Tokyo 150-0022
TEL. 03-5794-3553
FAX. 03-5794-3554

OPEN. 12:00 - 19:00 CLOSED. Wednesdays and Sundays

MAP

maison de soil Ebisu Store

Plaza Ebisu Building 1F
2-8-3 Ebisu Minami, Shibuya-ku, Tokyo 150-0022
TEL. 03-5773-5536
FAX. 03-5773-5537

OPEN. 12:00 - 19:00 CLOSED. Wednesdays and Sundays

MAP

maison de soil Marunouchi Store

Shin-Marunouchi Building 3F
1-5-1 Marunouchi, Chiyoda-ku, Tokyo 100-6503
TEL. 03-3201-5606
FAX. 03-3201-5606

OPEN. 11:00 - 21:00 / Sundays and Holidays. 11:00 - 20:00

MAP

maison de soil Plus Nishinomiya Gardens Store

Hankyu Nishinomiya Gardens Main Building 2F South Mall
14-2 Takamatsu-cho, Nishinomiya-shi, Hyogo 663-8204
TEL. 0798-56-7868

OPEN. 10:00 - 20:00

MAP

maison de soil Plus Fukuoka Store

VIORO 5F
2-10-3 Tenjin, Chuo-ku, Fukuoka-shi, Fukuoka 810-0001
TEL. 092-791-6169

OPEN. 10:00 - 20:00

MAP

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